F.A.Q

Intro

Q: How does SwypeOn work?

A: After downloading SwypeOn, you share your interest with us and we will unlock awesome content, deals, wicked inspirational wallpapers and ads to your lock screen. By engaging with the content or just unlocking your phone like normal, you will be given lucky draw chances to win points everyday. On top of that, you get to unlock points when you engage with ads which you can exchange for cash.

Lock Screen

Q: Why do I get a duplicate lock screen?

A: The Android OS does not allow us to integrate with the native lock screen and that is the reason why you are getting a duplicate lock screen. If you only want SwypeOn’s lock screen, you can disable your native Android lock screen within your phone settings.

Earning Cash

Q: How do I earn cash?

A: SwypeOn will serve ads to your lock screen that are relevant to your interest and profile. Swipe as you see the ad to engage with it and you will receive points which you can convert into cash.

Q: When will earned Points appear in my wallet?

A: Any points earned from swyping an ad will appear in your wallet at the end of the day. Every day at the end of the day (11.59am), your wallet balance will be updated.

Q: Does Points earned ever ‘expire’?

A: There is a 6 months validity for points from the day its earned, points which are not redeemed within 6 months will expire.

Q: How many times can I accumulate points each day?

A: There is no set limit as to how much you can earn.

Q: If an ad is displaying on the lock screen but my phone is asleep, do I still earn Points for that ad?

A: No, you are required to engage with the ad (swipe) in order to earn points.

Getting Paid

Q: When can I cash-out?

A: You can cash-out and exchange some or all of your earned points once your balance has reached 5000 points. At this stage, the redeem button will become available for you to use and RM50 for 5000 points will be banked in to your accounts.

Q: Does the amount I redeem have to be over a certain amount?

A: Yes, the minimum withdrawal amount is RM 50.00/5000 points.

Q: When will my redeemed cash appear in my bank account?

A: It will take within 14 working days from the date of all the necessary document submission and approval.

Please contact our support team at [email protected] if your deposit doesn’t appear in your account.

Q: What are the fees involved in redemption?

A: There are no bank fees involved in cashing out.

Q: Which bank do you work with?

A: We work with every local banks in Malaysia.

Q: How safe is it to provide my bank account details to SwypeOn?

A: We can’t withdraw any money with your bank account number alone. We can only use your bank account details to make a deposit INTO your account.

Account

Q: How do I log out?

A: To log out of SwypeOn, tap the ‘Log Out’ button at the bottom of your ‘More’ page within the app menu.

Device

Q: Is SwypeOn available on Windows or iOS phones?

A: SwypeOn is currently only available on Android.

Lucky Draw

Q: How do I earn chances for the daily lucky draw?

A: Every time you swipe to read a content, you will get one (1) lucky draw chance.

Q: Do I still qualify for the lucky draw if I have already won a prize?

Yes, the lucky draw resets on a daily basis, you will qualify for the lucky draw again the next day.

Q: Where can I collect my prize?

A: Winners can collect their prize at the SwypeOn office located at Wisma UOA, Damansara Heights, 50, Jalan Dungun, 50490, Kuala Lumpur, Malaysia, during office hours (10am – 6pm).

Q: What do I have to bring for the prize collection?

A: Winners have to bring their winner’s notification (SMS, email or letter) and NRIC/ passport for verification purposes. Kindly note that all winners would need to sign an acknowledgment slip before collecting their prize.

Q: Can I authorize another person to collect my prize?

A: Yes. Winners can authorize someone to collect the prize on their behalf. The authorized person must produce the authorization letter together with the winner’s notification (SMS, email or letter), his/her original NRIC/ passport and the winner’s original NRIC/ passport.

Tips

Want to see more ads?

Make sure you have all the interests ticked so you’re eligible to see all available ads.

Earn more points by referring your friends.

Earn more points by sharing your SwypeOn promo code with your friends. We’ll give you additional 50 points for each friend who enters your code during registration, as long as the app is installed. Your promo code can be found on your ‘Share’ page within the app menu.