F.A.Q s

Intro

Q: How does SwypeOn work?

A: After downloading SwypeOn, first step is to share your preferred interests with us and next, we unlock awesome content, deals, wicked inspirational wallpapers and ads to your mobile lock screen. By engaging with the content or just unlocking your phone like normal, you will be given lucky draw chances to win points everyday. On top of that, you get to unlock points when you engage with ads which you can exchange for cash. 

General

Q: How can I find SwypeOn on Google Playstore? 

A: You may search the word “SwypeOn’ Please follow this link to download: https://play.google.com/store/apps/details?id=com.unlockedasia.android. For further queries or clarifications, please email us at [email protected]

Q: Where is SwypeOn from? 

A: SwypeOn is located in Malaysia. Please follow this link to find us or read more about the SwypeOn app: http://www.swypeon.com/

Q: How much is it to download SwypeOn?

A: Our app is Free to download and available in Malaysia. We hope to see you in our app soon!

Q: What are the benefits of SwypeOn?

  • SwypeOn app give power back to users by rewarding them when they swipe their locked mobile screen (Empower & Inspire)
  • New,  simple and trending way of earning money

Q: Who can I contact for inquiries/What is your customer service email?

A: You may reach us at <[email protected]>, and our Customer Service team will be happy to attend and revert to you soonest.

Q: Is SwypeOn available on Apple?

A: SwypeOn is currently only available for android devices, you may download our app on the Google Playstore Platform.

Q: How do I contact the Partnership or Marketing team?

A: If you are looking to partner with us or any marketing related opportunities with us, do contact us at [email protected]

Our Partnership/Marketing Team would get back to you as soon as possible!  

Login, Password and Account Verification

Q: I can’t log in. What should I do?

A: If you’re having problems with logging in please contact us at [email protected] 

Q: What if I forget my password?

A: Kindly email us at [email protected] with your email and contact no. Our team will assist as soon as possible. 

Q: How do I verify my account?

A: Should you face any issues, please email us at [email protected] and we will assist as soon as possible.  

Lock Screen

Q: Why do I get a duplicate lock screen?

A: The Android OS does not allow us to integrate with the native lock screen and that is the reason why you are getting a duplicate lock screen. If you only want SwypeOn’s lock screen, you can disable your native Android lock screen within your phone settings.

Earning Cash

Q: How do I earn cash?

A: SwypeOn will serve ads to your lock screen that are relevant to your interest and profile. Swipe as you see the ad to engage with it and you will receive points which you can convert into cash.

Q: When will earned Points appear in my wallet?

A: Any points earned from swyping an ad will appear in your wallet at the end of the day. Every day at the end of the day (11.59am), your wallet balance will be updated.

Q: Does Points earned ever ‘expire’?

A: There is a 6 months validity for points from the day its earned, points which are not redeemed within 6 months will expire.

Q: How many times can I accumulate points each day?

A: There is no set limit as to how much you can earn.

Q: If an ad is displaying on the lock screen but my phone is asleep, do I still earn Points for that ad?

A: No, you are required to engage with the ad (swipe) in order to earn points.

Q: What can I do with SwypeOn points?

You may redeem a RM50 cash reward at a minimum of 5000 points. 

  1. Does changing phones affect the points in SwypeOn?

No. Please continue to use the same registered account. 

  1. How many accounts can one phone use?

Only 1 account per mobile phone. 

Getting Paid

Q: When can I cash-out?

A: You can cash-out and exchange some or all of your earned points once your balance has reached 5000 points. At this stage, the redeem button will become available for you to use and RM50 for 5000 points will be banked into your accounts.

A: Please check if you are currently on an older version and will need to update it to the latest version. Once the update has been completed, simply try redeeming the collected 5000 points on your SwypeOn profile. 

Should there be any difficulties or trouble with the app that persists, please take a  screenshot of the error code and send it to us via email at [email protected] and we will be in touch soon.

Q: Does the amount I redeem have to be over a certain amount?

A: Yes, the minimum withdrawal amount is RM 50.00/5000 points.

Q: When will my redeemed cash appear in my bank account?

A: It will take within 14 working days from the date of all the necessary document submission and approval.

Please contact our support team at [email protected] if your deposit doesn’t appear in your account.

Q: What are the fees involved in redemption?

A: There are no bank fees involved in cashing out.

Q: Which bank do you work with?

A: We work with all local banks available within Malaysia.

Q: How safe is it to provide my bank account details to SwypeOn?

A: We can’t withdraw any money with your bank account number alone. We can only use your bank account details to make a deposit INTO your account.

Account

Q: How do I log out?

A: To log out of SwypeOn, tap the ‘Log Out’ button at the bottom of your ‘More’ page within the app menu. 

Device

Q: Is SwypeOn available on Windows or iOS phones?

A: SwypeOn is currently only available on Android. 

Lucky Draw

Q: How do I earn chances for the daily lucky draw?

A: Every time you swipe to read content, you will get one (1) lucky draw chance.

Q: Do I still qualify for the lucky draw if I have already won a prize?

Yes, the lucky draw resets on a daily basis, you will qualify for the lucky draw again the next day.

Q: Where can I collect my prize?

A: Winners can collect their prize at the SwypeOn office located at Wisma UOA, Damansara Heights, 50, Jalan Dungun, 50490, Kuala Lumpur, Malaysia, during office hours (10am – 6pm).

Q: What do I have to bring for the prize collection?

A: Winners have to bring their winner’s notification (SMS, email or letter) and NRIC/ passport for verification purposes. Kindly note that all winners would need to sign an acknowledgment slip before collecting their prize.

Q: Can I authorize another person to collect my prize?

A: Yes. Winners can authorize someone to collect the prize on their behalf. The authorized person must produce the authorization letter together with the winner’s notification (SMS, email or letter), his/her original NRIC/ passport and the winner’s original NRIC/ passport.

Tips

Want to see more ads?

Make sure you have all the interests ticked so you’re eligible to see all available ads. 

Earn more points by referring your friends.

Earn more points by sharing your SwypeOn promo code with your friends. We’ll give you additional 50 points for each friend who enters your code during registration, as long as the app is installed. Your promo code can be found on your ‘Share’ page within the app menu.